All your Conversations with Prospects and Clients in One Place
Bring together all your client communications into a central inbox that handles SMS, email, Facebook Messenger, Instagram DMs, WhatsApp, Google Business messages, voicemail, and more, all in one place.
Why do I need a Conversation Inbox?
When customers reach out, they expect a fast response. Slow replies drive prospects to competitors, and missed messages mean missed revenue. The more channels you manage manually, the harder it gets to stay on top of every conversation.
Multiplier CRM's Central Inbox is your secret weapon to simplify your business communication chaos. By consolidating all your customer conversations in one place, you can respond faster, gain valuable insights, and collaborate seamlessly with your team. It's the key to delivering exceptional customer experiences, unlocking hidden opportunities, and boosting your bottom line.
All Your Channels, One Inbox
- Consolidate SMS, email, Facebook Messenger, Instagram DMs, WhatsApp, Google Business messages, and voicemail into a single platform.
- Ensure no customer inquiry slips through the cracks, regardless of which channel they reach out on.
- Reduce the time spent switching between multiple apps and communication tools.
- Enable your entire team to manage communications efficiently from one shared inbox.
- Never miss a WhatsApp message or Instagram DM, with both tracked and replied to right alongside your other conversations.
Missed a Call? Recover the Lead Automatically
- When a customer calls and you're unavailable, Multiplier CRM automatically sends them a personalised text message so you never lose the lead.
- Customise your missed call text message to match your brand voice and prompt the next action.
- Turn missed calls into booked appointments, quote requests, or continued conversations, all without lifting a finger.
- Track and manage missed call follow-ups directly inside your inbox alongside all other conversations.
AI Employee: Automate Conversations, Convert More Leads
- Deploy Multiplier CRM's AI Employee to handle inbound conversations 24/7, answering questions, qualifying leads, and booking appointments automatically.
- The AI understands customer intent and responds with contextually accurate, personalised replies across SMS, web chat, and more.
- Set the AI to hand off conversations to a human agent the moment a lead is ready to buy or needs personalised attention.
- Leverage pre-built AI response templates or train the AI on your own FAQs, services, and business information.
- Increase response speed from hours to seconds, even outside business hours.
Your CRM and Inbox, Perfectly Synced
- Every conversation is automatically linked to the matching contact profile in your CRM.
- View a contact's full history, including past messages, purchases, appointments, and notes, right alongside the active conversation.
- Keep conversations organised and efficient, maximising productivity and minimising response times.
- Enhance client data with valuable communication insights, perfect for personalised follow-up strategies.
Other great features
Answer, qualify and book leads around the clock.
Let clients book the right time, automatically.
Give clients a branded home for everything.
Every customer detail in one organised place.
Sell courses and grow a thriving community.
Send campaigns that land and convert.
Take payments and send invoices in seconds.
Collect 5-star reviews on autopilot.
Move every deal forward with a clear pipeline.
Plan and publish to every channel in one place.
Build pages and funnels that capture leads.
Automate the busywork you do by hand.
Ready to put Conversation Inbox to work?
Request a demo and we will show you exactly how Multiplier CRM fits your business.