Get More Positive Reviews, Get More Customers
Effortlessly collect reviews, automatically respond with AI, manage your Google Q&A, and build an online reputation that drives more business, all without the manual effort.
Why does Reputation Management matter?
91% of consumers read online reviews before making a purchase decision. If your business has few reviews, slow responses, or unaddressed negative feedback, you're losing customers before they even contact you.
Multiplier CRM gives you a complete reputation management system covering automated review requests, AI-powered responses, Google Q&A management, and embeddable review widgets, so your online presence works for you around the clock.
Automate Review Collection at the Right Moment
- Send automated review requests via SMS or email immediately after a job, appointment, or purchase, when satisfaction is highest.
- Customise the timing, message, and channel of your review requests to maximise response rates.
- Monitor what's being said about your business across Google, Facebook, and other platforms from one dashboard.
- Turn satisfied customers into vocal advocates without any manual follow-up from your team.
- Track review volume, average star rating, and response rates over time.
AI-Powered Review Responses: Fast, Professional, and Personalised
- Multiplier CRM's AI automatically responds to new reviews, both positive and negative, in your brand's voice and without needing manual approval.
- Each AI response is personalised to the content of the review, so responses never feel generic or templated.
- Set response rules and tone guidelines once, and let the AI handle the ongoing work of keeping your review profiles active and engaged.
- Respond to reviews faster than competitors, signalling to both Google and customers that you're attentive and professional.
- For sensitive reviews, you can review and edit AI-drafted responses before they go live, keeping you in full control.
Google Q&A Management
- Monitor and respond to questions posted on your Google Business Profile directly from Multiplier CRM.
- Ensure accurate, branded answers appear on your Google listing before customers see unanswered or incorrect information.
- Proactively seed your Google Q&A with commonly asked questions and authoritative answers to improve local search performance.
Showcase Your Reputation with Embeddable Review Widgets
- Embed a live review widget on your website to display your latest Google or Facebook reviews automatically.
- Build trust with site visitors by showing real social proof front and centre on your homepage, service pages, or checkout.
- Widgets update automatically as new reviews come in, with no manual updates required.
Better Online Visibility with Positive Reviews
- Climb higher in local search rankings with a growing volume of genuine customer reviews.
- Draw more visitors to your website through stronger organic presence and improved local SEO.
- Build long-term credibility and trust that consistently attracts new customers.
Other great features
Answer, qualify and book leads around the clock.
Let clients book the right time, automatically.
Give clients a branded home for everything.
Every customer detail in one organised place.
Every message from every channel in one inbox.
Sell courses and grow a thriving community.
Send campaigns that land and convert.
Take payments and send invoices in seconds.
Move every deal forward with a clear pipeline.
Plan and publish to every channel in one place.
Build pages and funnels that capture leads.
Automate the busywork you do by hand.
Ready to put Reviews and Reputation to work?
Request a demo and we will show you exactly how Multiplier CRM fits your business.