Keep Customers Coming Back
Turn happy customers into loyal advocates who come back and bring others
Winning a customer is just the beginning. The real growth happens when they come back, spend more and refer their friends. Multiplier CRM gives you everything you need to build lasting relationships, deliver a standout experience and keep your customers choosing you over and over.
Why do I need a customer retention platform?
Most businesses pour their energy into getting new customers and very little into keeping them. But research consistently shows it costs five times more to acquire a new customer than to retain an existing one. A small improvement in retention has a dramatic impact on revenue and profitability.
Multiplier CRM helps you stay connected with customers after the sale. Automated follow-ups, review requests, loyalty campaigns and a branded client experience all work together to keep your customers engaged, satisfied and coming back.
Everything in the Retention Platform
One affordable platform, every tool you need to deliver this outcome.
Automated Review Requests
Timing is everything with reviews. Multiplier CRM automatically asks customers for a review at the perfect moment, right after a positive experience. More requests means more reviews, and more reviews means more trust for every future customer who finds you online.
Learn moreAI-Powered Review Responses
Responding to reviews shows customers you care, and it used to take real time to do it well. AI-powered responses handle your replies automatically, with the right tone for positive and negative feedback alike. Your reputation stays active and managed without daily effort.
Learn moreBranded Client Portal
Give customers a professional, branded space to access their invoices, documents, contracts and course content. A polished client experience reinforces trust and makes doing business with you feel effortless.
Learn moreCourses, Memberships and Communities
Add value beyond the initial sale by offering online courses, membership programmes and community spaces. Create recurring revenue streams and deepen your relationship with customers who want more from your expertise.
Learn moreRe-engagement Campaigns
Customers go quiet. Re-engagement campaigns reach out to lapsed contacts automatically, with the right message at the right time, to bring them back before they drift to a competitor. Win-back sequences, seasonal promotions and check-in messages all run on autopilot.
Personalised Follow-Up Sequences
Every customer is different. Multiplier CRM lets you segment your customer base and send personalised follow-ups based on what they bought, when they last visited or how they have engaged. Relevant communication drives repeat business.
Affiliate and Referral Programme
Turn your happiest customers into a sales channel. Create an affiliate or referral programme with unique tracking links, automated commission tracking and a self-service affiliate portal. Your customers grow your business for you.
Learn moreRecurring Payments and Invoicing
Set up recurring billing, subscription payments and automatic invoicing so your revenue keeps flowing without manual effort. Customers on retainers or subscription plans stay connected to your business month after month.
Learn moreCustomer Feedback
Understand what your customers love and where you can do better. Collect feedback through surveys and forms, then use those insights to improve your service and reduce churn before it happens.
Build a business your customers keep coming back to
Join our free demo and see how Multiplier CRM can help you increase loyalty, generate more referrals and grow revenue from the customers you already have.