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Refund Policy

Read Multiplier CRM's refund policy. We offer a 30-day money-back guarantee subject to our terms and conditions.

Welcome to Multiplier CRM. Our primary aim is to provide exceptional service and a seamless experience for our users. This refund policy and payment agreement outlines the procedures and conditions related to cancelling your Multiplier CRM subscription, as well as our payment terms.

1. Cancellation within the First 30 Days

Within the first 30 days of signing up for Multiplier CRM, you are eligible for a full refund. To request a refund, please email billing@multiplier.io. After 30 days, all payments are nonrefundable. Refunds will incur a 4.5% Transaction Fee. Refunds will be processed within 7-14 business days.

2. Eligibility for 30-Day Money-Back Guarantee

Our 30-day money-back guarantee is designed for new customers who initiate their subscription with us. This guarantee does not apply to existing customers who upgrade or downgrade to a different plan after 30 days.

3. Account Termination and Data Retention

If you decide to terminate your Multiplier CRM account, send an email to billing@multiplier.io. Upon termination, all data associated with your account will be permanently deleted from our system.

4. Refunds for Unused Credits or Features

Unused features and credits remaining in your account are non-refundable.

5. SMS and Email Usage Fees

Fees associated with SMS and email usage are non-refundable. Refunds pertain solely to the monthly subscription fee.

6. Notification of Refund Authorisation

Once the refund is formally authorised, an official email notification will be dispatched to the email address associated with your Multiplier CRM account.

7. Refund Process

To request a refund, email billing@multiplier.io with “Refund Request” in the subject line. Our billing team will acknowledge within 1-2 business days. Refunds will be processed within 7-14 business days.

Payment Agreement

By purchasing Multiplier CRM, you agree to keep a valid payment method on file, allow Multiplier CRM to charge applicable fees, and understand that charges continue until the Agreement is terminated and all outstanding fees are paid in full.